Delivery & Return

U.S. Orders

Once an order is placed, the payment is validated by relevant authorities and then forwarded to the processing department. Usually, it takes about 1-2 working days for the order to be processed. Once processed, it takes another 4-6 days for order to be shipped. However, during our Sale Period the shipping may take 8-12 working days. Only bank transfer or Credit/Debit Cards payment mode is available, no Cash on Delivery (COD) method is available at the moment.

U.S. Shipping Rates

Shipping charges are calculated for the destination, size, and weight of your order (shipping charges may vary subject to logistic service provider and other factors)

Custom duties & Import Taxes

Unfortunately, we have no control over international customs duties or taxes. Any of the custom duties, taxes or import charges on international orders as levied by the state will be borne by the customer.

Payment through Credit or debit card

Orders placed through credit/debit card or any other online payment system has to undergo a thorough fraud check, and shall only be processed once cleared by our payment processor. The order shall be considered or cancelled if it fails to qualify the fraud check.

Order Cancellations

Orders can be canceled upon the customer’s request at any time before it is processed.

Edenrobe reserves the right to cancel orders for any reasons of the following reasons:

  • Articles Out-Of-Stock
  • Pricing Difference
  • Shipping Cost Difference
  • Technical Error

In case of a cancellation, the amount paid via bank transfer or credit/debit card shall be refunded within 20 days of receipt of the order.

Refund and Exchange Policy for U.S. Customers

Unfortunately, we are currently not offering refunds on international orders. However, we do offer exchange on purchased item within a period of 20 days provided the customer is willing to bear the overall shipping cost.

For custom duties and taxes on international orders, please refer to our Terms & Condition page.


Contact us