Terms & Conditions

Once an order is placed, the payment is validated by relevant authorities and then forwarded to the processing department. Usually, it takes about 1-2 working days for the order to be processed. Once processed, it takes another 4-6 days for the order to be shipped. However, during our Sale Period, the shipping may take 8-12 working days. Only bank transfer or Credit/Debit Cards payment mode is available, no Cash on Delivery (COD) method is available at the moment.

Shipping Rates
Fixed shipping charges of USD $10 apply on every order.

Custom duties & Import Taxes
Unfortunately, we have no control over international customs duties or taxes. Any of the customs duties, taxes, or import charges on international orders as levied by the state will be borne by the customer.

Payment through Credit or Debit card
Orders placed through credit/debit cards or any other online payment system have to undergo a thorough fraud check, and shall only be processed once cleared by our payment processor. The order shall be considered or canceled if it fails to qualify for the fraud check.

*Credit Card orders required 48 working hours for verification from the bank.

Order Cancellations

edenrobe reserves the right to cancel orders for any reasons of the following reasons:

  • Articles Out-Of-Stock
  • Pricing Difference
  • Shipping Cost Difference
  • Technical Error

In case of a cancellation, the amount paid via bank transfer or credit/debit card shall be refunded within 30 days of receipt of the order.

Refund and Exchange Policy
Unfortunately, we are currently not offering refunds on international orders. However, we do offer an exchange on a purchased item within 7 days provided the customer is willing to bear the overall shipping cost.

Contact us:
If you have any questions/concerns, please feel free to contact our Customer Care department. We are available from Monday to Saturday.